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I get this error consistently, no matter which firmware version I select in Firmware management under EPM.

I thought EPM would confirm that the compatible files such as the would be installed based on the firmware selected.

I have also tried having another firmware version listed in slot 2 under firmware management.

The phone will upgrade automatically and you should be able to point it back to the pbx after it’s done. Read the instructions which provide alternate upgrade solutions for old boot loaders where they supply a link to the upgraded Boot ROM.

I have done some further testing and I can get the phone to register and come online by manually editing the mac to point to the file.

I had the same problem so I downloaded the firmware from the Polycom download matrix and upgraded manually.

If you do this download the combined load which supports older Boot Roms.

I know from experience with Trixbox that if the phone isn’t compatible with the firmware you will get this message on the phones.

It is my understanding that EPM should handle the and firmware compatibility issue but I might be mistaken.Yves C Hello Yves, I appreciate the suggestions but it appears the firmware is being downloaded.I have attempted both FTP and TFTP connections with the phone and I see it update the bios.Get a free tftp server and configure its base to the extracted SIP load and point the phone to your computer.If you’re on a laptop or workstation you may have to drop your firewall, or open port 69.I am not sure where I am making my error and any help is greatly appreciated. HI Ottis Application not present will show up after you format the phone and it can’t download the firmware.Make sure in the log of your tftp or ftp you do not have any error and the you see your phone download the firmware ( it will do it about 3 times).I have tried various versions of the Availble Firmwares in EPM always getting the same results. When I select a newer version of Firmware I do see the phone behave as if it is receiving the updated files but then still reports Application is not Present.I am connecting to the server using FTP currently but I have tested with TFTP also just to confirm that I don’t get anything different.I am currently configuring a new Free Pbx version 13 system.I am able to connect using a softphone and everything appears to be working fine.

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