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That said, we do not accept free products or services from vendors in exchange for mentioning them on the site.

No Capterra blogs or blog posts are sponsored by vendors; further, our writers independently choose which vendors to cover and what to write about them.

Tawk is free live chat software for unlimited seats/agents that allows you to upgrade for access to their agents as you need them.

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Tawk’s business model differs slightly from other live chat software offerings.

Build strong relationships with customers and colleagues by using a tool rich in features, yet easy for anyone to use.

From simple chats, to file sharing, screen sharing and voice and video calls - Wire has it all, with full end-to-end encryption.

Your goal is simple: get in touch with them before they bail and cease being “customers” altogether. Upgrading to the first paid tier is per team per month, and offers four seats and unlimited chat history, among other features. Drift is a messaging app focused on helping companies grow.

If two seats, support, ease of use, and a longer chat history are more valuable to your business than reporting and integrations, Crisp is a great choice. Geared toward marketing and customer success teams instead of support, Drift was created by two former Hub Spot product leaders to, according to its website, “help businesses have one to one conversations at scale.” From the profile, prospects can create a Google Calendar invite for a meeting with just one click. The majority of Drift’s touted features—including third-party prospect data, Word Press, Hub Spot, Zapier, and Segment integrations, and automatic routing—are only available with paid plans.

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